Pre Onboarding

Goal alignment

  • 30-60 min meeting to align on goals

Digital enablement strategy mapping

  • Outlining a project roadmap in line with the client’s end user profile and overall strategy

Curation strategy

  • Identify what content needs to be curated and by who and by when including review timelines


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Design

Content curation

  • Content curation based on raw requirements from client (Gnowbe Team/Client)

Content feedback and finalisation

  • Feedback shared on initial content draft, followed by review and finalisation

User acceptance testing

  • Testing curated content with sample/dummy users, mock onboarding

End user onboarding strategy

  • Preparing onboarding guides with rightful messaging to set the correct learner expectation


 
 
 

Onboarding & Deployment

End-user onboarding

  • Done via email or face to face (also includes downloading, registration, hands-on and basic troubleshooting)

Admin onboarding

  • Onboarding admin staff and also managers of employees on how to monitor employee progress

Managing learner engagement

  • Using best practices and push mechanisms to drive learner engagement

Feedback Gathering

  • Gathering end user KPI scores and subjective feedback


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Ongoing Support & Review

365-day tech support

  • Our tech support is available in-app and on the web and we provide a response within 24 hours

Client Success Manager support

  • A dedicated client success manager is appointed for issues pertaining to curation, deployment and user management and also keeping the overall goals on track

Quarterly review

  • A quarterly review of client’s goals is planned to align on strategy