Nearly half of current jobs will be obsolete in the next 20 years according to an Oxford report*. Moreover, 41.7% of global fortune 500 companies are already using mobile learning tools in the workplace and this figure is set to rise in the coming years.
Learning is being disrupted by technology like every other industry in the world. But what are companies doing to make continuous learning and skill building part of their employee engagement so as to prepare for the future workforce?
Over the last few months, a number of our clients asked for Gnowbe to be integrated with their existing CRM systems. We listened, and are pleased to announce that Gnowbe can now be integrated with many of your favorite sales productivity tools such as Salesforce, Hubspot CRM and SugarCRM!
One of Southeast Asia's largest telecom companies worked with Gnowbe to improve their customer service experience.
Find out how the client was successfully able to leverage Gnowbe's microlearning solution to boost employee knowledge and retention at its customer contact center.
According to recent studies, 42% of consumers purchased more after a good customer service experience (Zendesk), while 66% of consumers who switched brands did so because of poor service (Kolsky).
Customer service employees are the frontline and face of any service-related company. They are integral in establishing relationships with clients as well as offering support when called upon.
So how can enterprises improve customer service to support the overall customer experience and sales?How can they develop and train customer service staff effectively?
Onboarding is a delicate process.
There is an incredible amount of information for a new employee to process - from policies and products to new people - it usually is a daunting task. If done right however, it leaves the organization with a loyal and effective contributor.
So how can you get your new hires to quickly hit the ground running, integrate them into the company culture and speed up their technical learning? (read more)
Over the last few months we have worked with several clients on onboarding solutions. Whilst they were all from very different industries, the main challenges around onboarding were very similar and well known. What is lacking is a simple solution to address the issues and make the crucial onboarding process simpler and more effective.
In celebration of International Women’s Day and as a female tech CEO and founder, I felt it apt to address the topic of women in tech. It may sound silly to be discussing this in 2017 (I believe it’s ridiculous), but with the recent ongoing Uber fiasco on sexual harassment charges and many stories of gender discrimination and the ‘old boys club’ in the Valley,I wanted to take a moment to share my views and celebrate a few facts about women which are pretty awesome! (by the way, I appreciate men too, but this one is to celebrate International Women’s Day :))
What is one thing that mobile-1st micro-learning can do better than any other e-learning modalities existing today?
Simply, it is learning that brings about habit change.
As you read this newsletter, ask yourself what professional habits would you like your employees and extended enterprise stakeholders to form to become a better salesperson, manager, customer service representative, or call-center operator?
From now on you can use Gnowbe offline.
Yes, it's true...We heard you wanted to access Gnowbe on subways, elevators, areas with limited connectivity, anywhere...and we made it a reality. Download any program for offline use.
We care about your experience. We fixed some of the other important things and increased speed and stability.
It’s 2017. Isn’t it about time for us to design all courses and programs based on how adults actually learn? And not on how we want to teach them?
The days of the ‘expert instructor who knows all’ is long gone with the democratization of information (aka the internet). While we value the experience and knowledge of experts, we understand that deep learning goes beyond quality content.
Are you surprised by this question, in the sense that you were expecting something more L&D or corporate education-oriented?
Or that you thought we were going to be espousing the latest in some learning theory?
Or that we would be spouting buzz words such as increased productivity, enhanced team dynamics, better decision-making, etc.?