Case Study: A major hospitality company efficiently onboards customer service employees with Gnowbe
A hospitality company that operates a major leisure destination with over 20 million guests a year and 12,000 employees was looking for efficient ways to onboard its customer service employees. The millennial employees were not engaged during the traditional classroom training and the organization wanted to test new ways to strengthen the service culture.
Gnowbe is a mobile-1st micro-learning solution that delivers learning and engagement for enterprises and professionals. Gnowbe’s bite-sized application-based learning drives behaviour change and can be accessed anytime, anywhere, on the Gnowbe native app or on the web. The unique mobile-1st learning experience is especially powerful for teams as learning is participatory and social.