Do you want satisfied customers, or do you want customers who are so committed to your company that they become loyal fans? Customer service and loyalty isn’t manufacturing. It has to be the DNA of every single person dealing with customer service in your company. This fun and thought-provoking 20-session program will forever change your mental attitude towards your customers that will catalyze an organisational culture change which will turn your customers into loyal fans.
About Soulaima Gourani
Among Soulaima Gourani's many areas of expertise and passion, she has spent decades honing the art of helping companies increase sales by creating systemic conditions for exceptional service. Author of 3 books and contributor to 14 more, Soulaima is the recipient of numerous awards and honours including Rising Star Award (2004), Talent 100 Award, Young Global Leader (YGL; 2012, World Economic Forum), Top 100 Women, FEMINA, Denmark (2012), Nordic Thinkers 20, 2013, and "40 under 40" - 2014.
A serial entrepreneur, motivational speaker and philanthropist, Soulaima's global business experience has privileged her to witness the the inner workings of multiple industries operating in multiple cultural settings. At the core of everything that Soulaima undertakes is her commitment to create a more tolerant and peaceful world through trade and business, and relations between countries and people.