Hospitality Research Collection
A deep-dive analysis of the frontline hospitality crisis. This four-part series moves beyond ambiguous metrics to establish a provable, causal link between effective frontline enablement and brand equity.
Executive Summary: The Crisis in Numbers
Key data points from our research that highlight the scale of the frontline crisis and the urgent need for a new approach in hospitality.
80%
Annual employee turnover, creating a constant drain on resources and service quality.
$5.8K
Average cost to replace a single frontline hospitality employee.
5-9%
Revenue increase tied to just a 1-star improvement in online ratings.
76%
Of frontline workers feel they lack the right training to do their jobs effectively.
All key findings from the 4-part series in one visual overview.
Part I
The Experience Economy's Tipping Point
Quantifying the staggering financial impact of employee turnover, negative online reviews, and legacy training failures in the hospitality sector.
Part II
A Critical Review of Solutions
A competitive analysis of the market's flawed paradigms, from ROI-focused incumbents to speed-focused challengers.
Part III
The Gnowbe Paradigm
Detailing Gnowbe's verifiable causal chain that moves beyond the "black box" to prove the link between learning and performance.
Part IV
The Human Element
A persona-based analysis showing how Gnowbe's integrated platform delivers superior value to every stakeholder in the hospitality ecosystem.
Transform Your Guest Experience?
See how Gnowbe's platform delivers provable, causal ROI for hospitality teams at every level.