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The biggest challenge for McCloud was getting technicians trained and finding a way to ensure that their training was actually completed. Employees were also having difficulties to pass the National Pest Management Association's certification exams, which prevented team growth. They needed a platform that allowed alignment, knowledge retention and remote training for the distributed team, since the company operates in 10 different states.
“With Gnowbe, we have improved our employee retention rates from 33% to 81% because our technicians love that we’re investing in their development.
- Anna Berry, Training Manager & Entomologist