Support services to drive your business
Pre-Onboarding Service
Curation Strategy
Identify what content needs to be curated and by who and by when including review timelines.
Digital enablement strategy mapping
Outlining a project roadmap in line with the client’s end user profile and overall strategy.
Goal alignment
30-60 min meeting to align on goals.
Design Service
Content curation
Content curation based on raw requirements from client (Gnowbe Team/Client).
Content feedback and finalization
Feedback shared on initial content draft, followed by review and finalization.
User acceptance testing
Testing curated content with sample/dummy users and mock onboarding.
Onboarding strategy
Preparing onboarding guides with rightful messaging to set the correct learner expectation.
Onboarding & Deployment
End user onboarding
Done via email or face to face. Includes: downloading, registration, hands-on and basic troubleshooting.
Admin onboarding
Onboarding admin staff and also managers of employees on how to monitor employee progress.
Managing learner engagement
Using best practices and push mechanisms to drive learner engagement.
Feedback gathering
Gathering end user KPI scores and subjective feedback.
Ongoing Support & Review
365-day tech support
Our tech support is available in-app and on the web and we provide a response within 24 hours.
Client success manager support
A dedicated client success manager is appointed for issues pertaining to curation, deployment and user management and also keeping the overall goals on track.
Quarterly review
A quarterly review of client’s goals is planned to align on strategy.
