Support services to drive your business

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Pre-Onboarding Service

Content curation goes mobile. Seriously mobile.

Curation Strategy

Identify what content needs to be curated and by who and by when including review timelines.

Applied learning because impact is about what you can do, not just what you know.

Digital enablement strategy mapping

Outlining a project roadmap in line with the client’s end user profile and overall strategy.

Seamless software integration so Gnowbe just plugs right in.

Goal alignment

30-60 min meeting to align on goals.

Design Service

Build lasting impressions.

Content curation

Content curation based on raw requirements from client (Gnowbe Team/Client).

Encourage eagerness to learn.

Content feedback and finalization

Feedback shared on initial content draft, followed by review and finalization.

Make compliance training more effective.

User acceptance testing

Testing curated content with sample/dummy users and mock onboarding.

Reinforce communication skills.

Onboarding strategy

Preparing onboarding guides with rightful messaging to set the correct learner expectation.

Onboarding & Development

Boost confidence.

End user onboarding

Done via email or face to face. Includes: downloading, registration, hands-on and basic troubleshooting.

Compliance training is bite-sized and easy to understand.

Admin onboarding

Onboarding admin staff and also managers of employees on how to monitor employee progress.

Build lasting impressions.

Managing learner engagement

Using best practices and push mechanisms to drive learner engagement.

Make compliance accessible.

Feedback gathering

Gathering end user KPI scores and subjective feedback.

Ongoing Support & Review

Social Learning to leverage peer knowledge.

365-day tech support

Our tech support is available in-app and on the web and we provide a response within 24 hours.

Gamification and fun drives higher engagement.

Client success manager support

A dedicated client success manager is appointed for issues pertaining to curation, deployment and user management and also keeping the overall goals on track.

Awesome analytics to make better decisions.

Quarterly review

A quarterly review of client’s goals is planned to align on strategy.

Experience the Power of Gnowbe

In just minutes. It’s easy. It’s worth it.

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